Shipping policy
Thank you for shopping with JET VISION LIMITED. We specialize in premium bag merchandise for global consumers, and we dedicate ourselves to accurate order fulfillment, premium protective packaging and timely logistics arrangement to ensure your goods arrive intact within the designated delivery cycle.
1. Order Processing Time
All confirmed orders will be processed, inspected and packaged within 1-3 business days after order confirmation, excluding weekends and Hong Kong public holidays. During peak promotional periods with heavy order traffic, standard processing timelines may be extended. We will send official email notifications to customers once any significant shipping delay occurs.
2. Shipping Rates and Delivery Estimates
Shipping fees for all orders will be automatically calculated and prominently displayed on the checkout page prior to payment submission. Estimated delivery times are listed below for reference only.
Standard Shipping: 16 business days
Actual delivery duration may vary due to courier service delays, customs clearance progress, extreme weather events, cross-border logistical limitations and national holiday arrangements.
3. Shipment Confirmation and Order Tracking
After your bag order is dispatched from our warehouse, you will receive a shipment confirmation email containing full tracking information and parcel monitoring links.
Tracking data and real-time logistics status will normally be activated and accessible for online lookup within 24-48 hours after the carrier completes parcel pickup and system scanning.
4. Incorrect Address Disclaimer
Customers shall double-check and confirm the accuracy and completeness of their shipping address during checkout. JET VISION LIMITED assumes no liability for parcels misdelivered or returned due to inaccurate, incomplete or invalid addresses provided by customers. Any address-caused returns will be subject to additional reshipping fees borne by the buyer.
5. Lost Packages Handling
If your parcel is confirmed missing during international transit, please submit a service request to our support team within 7 calendar days from your expected delivery date. Our logistics team will launch an official investigation and follow up with you promptly.
6. Damaged Items & Product Care Notice
If your bags arrive with physical damage, deformation or broken packaging, please contact us within 48 hours upon delivery and attach clear photos of the defective items and original outer packaging for verification. We will assess the case and provide a tailored solution as soon as possible.
Each bag product is equipped with exclusive care guidelines for daily use and storage. JET VISION LIMITED will not be responsible for product damage arising from improper maintenance, unauthorized modification or user misuse of the merchandise.
7. International Shipping and Customs Notice
Cross-border shipments may be subject to import duties, customs taxes and clearance fees imposed by local authorities of the destination country. All related charges are the sole responsibility of the customer and are not included in the listed product price or standard shipping cost.
8. Contact Information
If you have any questions, feedback or disputes regarding this Shipping Policy and your order logistics status, please contact our customer service team via the official information below:
Trade Name: JET VISION LIMITED
Phone number: +852 2796 3520
Email: support@katungtech.shop
Physical address: Room 2705, 27/F., West Tower, Shun Tak Centre, 168-200 Connaught Road Central, Sheung Wan, Western District, Hong Kong Island